Bluffbet Casino Privacy Policy

This Privacy Policy explains how Bluffbet Casino collects, uses, stores, and protects personal information when you visit our website, create an account, use casino services, contact support, or otherwise interact with us. It is intended to help you understand our information practices in clear and practical terms.

Bluffbet Casino provides services to adults aged 18 and over in Canada. By using our website or services, you acknowledge that you have read this policy. Certain services may have additional privacy notices, and those notices will apply alongside this policy where relevant.

Information We Collect

We collect information that is necessary to operate the casino, maintain account security, process transactions, and provide support. The type and amount of information collected may depend on how you use Bluffbet Casino.

Information You Provide

• Account details, such as your name, date of birth, residential address, telephone number, and login information.
• Identity and age verification information, including documents or details requested to confirm eligibility and help prevent fraud.
• Payment and transaction information, such as deposit and withdrawal details, payment method identifiers, transaction amounts, and related records.
• Communications, including information you provide when contacting customer support, making a complaint, or submitting a request.
• Marketing preferences and information provided when entering a promotion, survey, competition, or other optional activity.

Information Collected Automatically

When you access the website, we may collect technical and usage information, including your IP address, browser type, device characteristics, operating system, pages viewed, interaction times, referring website, and general location information derived from technical data. We may also record information about gameplay, account activity, session duration, and interactions with website features.

We do not intend to collect sensitive information that is unnecessary for providing our services. Please avoid submitting unrelated sensitive details through account forms or support channels.

How We Use Information

Bluffbet Casino uses personal information for legitimate operational, security, and customer service purposes. These purposes may include:

• Creating and administering your account.
• Confirming your age, identity, eligibility, and account ownership.
• Processing deposits, withdrawals, bonuses, and other account transactions.
• Providing games, website functions, customer support, and service communications.
• Detecting and preventing fraud, unauthorized access, collusion, abuse, and other harmful or prohibited activity.
• Maintaining responsible account controls and responding to requests relating to safer gambling practices.
• Monitoring website performance, troubleshooting errors, and improving the design and functionality of our services.
• Managing promotions, where you have chosen to participate or receive relevant communications.
• Maintaining business records, resolving disputes, and enforcing applicable terms and policies.
• Complying with applicable legal, regulatory, tax, accounting, or law enforcement obligations.

Where appropriate, we may use aggregated or de-identified information for analysis, reporting, and service improvement. Information in this form is designed not to identify you directly.

Cookies and Similar Technologies

Bluffbet Casino may use cookies, pixels, local storage, tags, and similar technologies to make the website function properly and to understand how visitors use it. These technologies can help remember preferences, maintain secure sessions, support account features, measure performance, and identify technical problems.

Some technologies are essential to the operation of the website, while others may support analytics, personalization, or promotional measurement. Your browser or device may allow you to block or delete certain cookies. If you restrict essential technologies, portions of the website may not work correctly, and some account or gameplay features may become unavailable.

Information obtained through these technologies may be combined with information connected to your account where necessary for security, service administration, or a consistent user experience.

Data Sharing

Bluffbet Casino does not share personal information indiscriminately. We may disclose information to selected recipients when this is reasonably necessary for the purposes described in this policy.

• Service providers that support hosting, information technology, payment processing, customer communications, identity verification, fraud prevention, analytics, and security.
• Professional advisers, auditors, insurers, or business partners where their involvement is required for legitimate business purposes.
• Authorities, courts, regulators, or law enforcement bodies when disclosure is required or reasonably necessary to respond to a lawful request, protect rights, or address suspected unlawful activity.
• Other parties involved in a business transaction, such as a restructuring, merger, acquisition, or sale of relevant assets, subject to appropriate confidentiality measures.

Third parties receiving information are expected to use it only for authorized purposes and to apply suitable safeguards. We may also share information where you have given permission or directed us to do so.

Data Security

We use administrative, technical, and organizational measures intended to protect personal information against unauthorized access, alteration, loss, misuse, or disclosure. These measures may include access controls, authentication procedures, monitoring, secure transmission methods, staff guidance, and limitations on internal access.

No website, electronic transmission, or storage system can be guaranteed to be completely secure. You are responsible for keeping your account credentials confidential, using a secure device, and notifying us promptly if you believe your account has been accessed without permission. We may suspend or restrict access where necessary to protect an account, our systems, or other users.

Data Retention

We retain personal information for as long as it is reasonably needed for the purposes described in this policy. The retention period may depend on the nature of the information, the continuing status of your account, transaction history, security requirements, dispute resolution needs, and applicable recordkeeping obligations.

When information is no longer required, we may securely delete it, anonymize it, or place it beyond ordinary use. Some information may remain in backup systems for a limited period before being overwritten or securely removed. Retention may continue where necessary to establish, exercise, or defend legal claims, investigate misuse, or meet applicable obligations.

Your Rights

Depending on your location and the circumstances of your request, you may have rights concerning your personal information. These may include the ability to:

• Ask whether we hold personal information about you and request access to it.
• Request correction of information that is inaccurate, incomplete, or outdated.
• Ask for deletion or restriction of information in circumstances where continued use is not necessary or appropriate.
• Object to certain uses of information or withdraw consent where processing relies on consent.
• Request a copy of information you have provided in a usable format, where applicable.
• Change marketing preferences or opt out of promotional communications.

These rights are not absolute and may be subject to verification, security requirements, legal exceptions, or the need to preserve transaction and account records. To protect users, we may ask for information needed to confirm your identity before completing a request. If you have concerns about how information is handled, you may also have the right to raise the matter with an appropriate privacy authority.

Third-Party Services

The website may connect with third-party services, including payment providers, verification tools, analytics providers, social features, communications platforms, and links to external websites. These providers may collect or process information under their own privacy policies and terms.

Bluffbet Casino does not control the privacy practices of independent third parties. We recommend reviewing their policies before providing information or using their services. A link, integration, or payment option does not necessarily mean that Bluffbet Casino endorses every practice of the relevant third party.

International Transfers

Some service providers or business partners may process information in countries outside Canada. Where information is transferred internationally, we take reasonable steps to ensure that the transfer is handled securely and that the recipient is permitted to process the information for the authorized purpose.

Privacy protections and legal requirements may differ between countries. By using the services, you acknowledge that information may be processed in locations where our providers operate, subject to applicable safeguards and this policy.

Policy Updates

We may update this Privacy Policy when our services, technology, business practices, or applicable requirements change. The revised version will be posted on the website with an updated effective date where appropriate.

Changes will apply from the time they are published unless a later date is stated. We encourage you to review this page periodically. If a change is material, we may provide additional notice through the website, by email, or through another suitable communication channel.

Contact Information

If you have a question about this Privacy Policy, want to make a privacy request, or need help understanding how Bluffbet Casino handles your information, contact our support team at [email protected]. Please do not send payment card numbers, passwords, or other unnecessary confidential information in an initial message.

When contacting us about personal information, include enough detail for us to understand your request, but only provide information needed to verify your identity and locate the relevant account or interaction.

Last updated: 8 September 2026